Your website is never truly finished, and that is a good thing. As your business grows and evolves, your site should grow with it. BCK Support Plans are designed to help you keep your website up to date, aligned with your goals, and performing well online. Whether you need regular content changes, SEO insights, or strategic check-ins, we are here to be a reliable part of your team.
These plans are created specifically for small businesses that want more than just hosting. BCK Support Plans give you access to helpful resources, proactive insights, and a trusted partner who is ready when you need help.
What’s Included in a BCK Support Plan
Each plan is built to support you where it matters most. Here is what you can expect:
- Monthly support hours to help update, change, or add website content
- Scheduled check-ins to review your website’s performance and your business goals
- SEO trend reports that highlight your top-performing search queries
- A full action report to give you clear next steps for continued growth
- A professional team that’s ready to support your success
Support Plan Tiers
Keep It Runnin’ – Free Tier
This entry-level plan is included with all BCK Hosting accounts. It provides the core maintenance your site needs to run properly.
- Security and technical updates performed regularly
- Essential analytics to help you track general site traffic
- One check-in each year to review goals and trends
- Support hours not included (billed separately at the Basic Support rate)
- SEO reporting not included
This plan is great for businesses that want maintenance taken care of but do not require ongoing updates.
Help Me Out – Monthly Support and Guidance
This tier is a great choice for businesses looking to actively improve their site over time.
- One hour of support time included each month for content changes, page additions, or design enhancements
- Two scheduled check-ins each year to review your progress and identify new goals
- Monthly SEO trend and performance insights, with tailored action items
- Detailed reporting on how people are finding your site and what they are searching
- Discounted hourly rate for any extra support hours beyond the included time
This plan helps your website grow with your business and gives you regular feedback to stay competitive.
Have My Back – Premium Website Partnership
This plan turns BCK into a true part of your business team.
- Two hours of support time included each month for content updates, technical help, or consulting
- Quarterly check-ins to review your strategy and align your website with your goals
- Comprehensive monthly reporting with a focus on SEO performance and growth opportunities
- Priority access and our lowest hourly rate for any additional support needs
This plan is ideal for businesses that want consistent support and a trusted partner invested in long-term success.
Why Support Plans Matter
A strong website helps you stay relevant, reach new customers, and communicate clearly. When your site is well-maintained and supported, you get better results with less stress. With a BCK Support Plan, you can focus on your business while we keep your website looking great and working smoothly.
What’s Not Included in Support Plans
BCK Support Plans are designed to provide strategic website updates, performance insights, and ongoing content support. However, there are a few services that fall outside the scope of these plans:
- Full Website Redesigns
Large-scale design or structure overhauls are considered new projects and are quoted separately. - New Website Builds
Building a new site from the ground up is not included in support and would be scoped as its own project. - Paid Ad Management or Social Media Marketing
While we help you track SEO and trends, we do not manage paid advertising campaigns or social media content under support plans. - Extensive Brand Consulting
Strategic business consulting beyond your website performance and online goals may require a separate engagement.
If you are unsure whether your request is included in your plan, just reach out and we will be happy to clarify.
Frequently Asked Questions
Can I roll over unused support hours to the next month?
Support hours do not roll over from month to month. To stay consistent and fair, each month’s hours are intended to be used within that month.
What if I need more hours than my plan includes?
No problem. Any extra time is billed at the hourly rate associated with your support plan. This rate is discounted for “Help Me Out” and “Have My Back” plan members.
How do I submit a support request?
You can send your request via text, email, or directly through the BCK Dashboard. Just provide as much detail as possible, and we will take it from there. Learn more here on how to submit a support or change request with BCK.
Do I get reports with every plan?
Only “Help Me Out” and “Have My Back” plans include detailed monthly SEO and trend reporting. The “Keep It Runnin'” plan includes essential analytics but not in-depth data.
Can I change my plan later?
Yes. You can upgrade or adjust your plan at any time as your business needs change. We are flexible and happy to grow with you.
Is support available outside of business hours?
Most support requests are handled during standard business hours. For urgent needs, reach out and we will prioritize as needed based on the nature of the request.
Need Help Choosing?
If you’re not sure which plan is right for you, just reach out. We will help you decide based on your goals, website needs, and how involved you want to be. And if your business changes, your support plan can always be adjusted.
With BCK by your side, your website has the support it needs to help your business grow.
