Keeping your website fresh, accurate, and up to date is essential. Whether you’re announcing new hours, updating products, or refreshing content, consistent information across your website and online listings (like Google, Yelp, or Facebook) helps your customers trust what they see and find you more easily.
At BCK, we are always ready to make updates of any kind to help your business stay in sync with your goals and your audience.
Here is how simple it is to request a change:
Step 1: Let Us Know What You Need
When sending a request, the more detail you can provide, the faster and more accurately we can complete the update. A few examples:
- Product Updates: Include the product name or SKU, and describe what needs to be changed such as price, description, or images.
- Content Changes: Let us know the page title or URL, the section title, and what edits you would like us to make.
- New Content: If you have new content to add, you can tell us where you would like it to appear. If you’re not sure, just let us know the purpose of the content and we will find the best location for it.
If you would like to review the changes before they go live, or if they need to be published immediately, just mention that in your message. Also, please share any time constraints you may have so we can do our best to meet your timeline.
See examples of how you could structure your request for the quickest results, below.
Step 2: Send Your Request
You can use whichever communication method works best for you. Most clients send change requests via text, email, or directly through the BCK Dashboard.
As soon as we receive your request, we will open a change ticket and begin reviewing it. You will be notified once it is in progress.
Step 3: We’ll Handle the Update
Once we have what we need, we will get to work. Most requests are completed within 1 to 3 business days, although this can vary depending on the scope of the change or overall workload.
After the update is completed, we will notify you. In some cases, if the update is more complex or falls within an industry that requires compliance checks, we may reach out for final confirmation before the change is made live.
If you requested to review the update beforehand, we will send you a preview for approval first.
Support Plan Coverage
Work completed as part of a change request is covered by your BCK Support Plan for the number of hours included in your plan. If your account does not currently have a support plan, any work hours required to complete the request may be billed at your standard hourly rate.
We recommend reviewing your plan details beforehand to ensure you are familiar with what is included. If you have any questions about your coverage, please reach out and we will be happy to walk you through it.
A Quick Example of a Helpful Request
Here’s a quick example of a well-structured change request:
“Hi BCK! I’d like to update the product titled ‘Summer Breeze Candle’ (SKU 1045). Please change the description to highlight that it’s hand-poured and now includes a wood wick. Also, update the price to $18. Please publish this by Friday if possible.”
Another example would be:
“Hey BCK! We’ve updated our business hours and need them changed on the website. The new hours are:
Monday – Friday: 9:00 AM to 6:00 PM
Saturday: 10:00 AM to 4:00 PM
Sunday: ClosedPlease update the footer and our contact page. Let me know if you need anything else!”
Simple, clear, and gives us everything we need to act quickly.
Frequently Asked Questions
Can I submit multiple updates at once?
Yes! Feel free to send a list of changes, just keep them clear and organized so we can track everything.
What if I don’t know where the content should go?
No problem. Just tell us the purpose of the content (for example, to promote a new service), and we’ll suggest the best place to add it.
Can I schedule a change to go live later?
Yes, just mention the date you’d like the change to go live and we’ll schedule it accordingly.
Contact and Quick Access
Ready to submit your request? You can:
- Text or email your usual BCK contact
- Use the BCK Dashboard to submit directly
- Reach out with any questions if you’re unsure what to include
Final Thoughts
Your website should grow and evolve with your business. Keeping it updated helps you stay relevant and keeps your customers informed. Don’t hesitate to reach out whenever you’re ready to make a change, we’re here to help!
